( Partners )
Crafting the finest Shopify Plus websites for our clients requires carefully selecting top-notch tools that meet their unique business needs and site requirements. That’s why we’re proud to forge partnerships with industry-leading ecommerce technology providers.
Providing exceptional customer service is now a baseline requirement for leading brands. Gorgias is the ecommerce helpdesk that transforms customer service into a profit center, enabling merchants to manage all of their customer interactions in a unified platform.
Since using Gorgias, Princess Polly increased their efficiency by 40%, decreased resolution time by 80%, decreased first response time by 95%, and improved one-touch tickets by 15%.
MNML reduces their response time and resolution time by 35% by using social media integrations. Using a combination of Gorgias Facebook integration and ShopMessage bot.
Gorgias centralized Timbuk2's customer service, lowering their response time from 2 days to 2 hours (96%) and improving their CSAT score by 10%. The team even maintained these metrics during the peak season, lifting revenue by a whopping 35%.