June 30, 2020
PIVOT client, Heath Ceramics, located on Mission Street in San Francisco, quickly closed their doors in March after Mayor Breed announced the stay-at-home orders. As COVID-19 continued to spread and stay-at-home orders were extended, business owners faced new challenges regarding how they could easily and safely deliver their goods to their customers.
Create a solution for Heath Ceramics to fulfill curbside pickups from online orders without significantly changing their existing order flow or requiring them to start using Shopify POS at their existing showrooms.
Heath Ceramics wanted to launch a curbside pickup option for customers shopping from their San Francisco store. As their ongoing development partner, PIVOT was ready to execute. In order to build this new feature, PIVOT needed to add an option to Heath Ceramics’ website where shoppers could select curbside pickup, rather than the standard shipping methods.
The challenge: Create a solution for Heath Ceramics to fulfill curbside pickups from online orders without significantly changing their existing order flow or requiring them to start using Shopify POS at their existing showrooms.
- PIVOT updated the checkout process to give customers the option to select curbside pickup. To support this feature, PIVOT updated all of the marketing materials that go along with checkout to educate customers on what they can expect when selecting curbside pickup.
- PIVOT updated Shopify notifications to communicate with the customer on where to pick up their order(s), when they will be ready, and once they are picked up.
- PIVOT integrated a custom Shopify app that automates the notification process and segments orders into views that customer service representatives at the Heath showrooms can use. This allows their representatives to easily see what orders they are responsible for preparing each day.
We are thrilled to announce that this feature is now available on Heath Ceramics’ website and San Francisco customers may now enjoy curbside pickup with ease.
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